Privacy Policy

1. Scope & Effective Date

This privacy policy governs all personal information collected via our bathroom and hardware product retail website. This policy comes into immediate effect upon publication and applies to all existing and newly registered website users, online order customers and site visitors.

2. Categories of Collected Personal Data

We only gather information essential for hardware product order fulfilment, domestic delivery and aftersales support; no unnecessary personal details are collected without user’s voluntary submission:

• Full name, residential delivery address, postcode and active contact telephone number for goods shipping arrangement
• Customer email address for order confirmation, delivery update and routine aftersales notification
• Order history, purchased bathroom hardware item details, transaction billing records linked to completed orders
• Voluntarily submitted enquiry content sent via website contact form
• Anonymous temporary browsing cookie data for basic website access statistics

3. Legal Basis & Authorised Data Usage

All data processing follows UK domestic data protection legislation requirements. Personal data is exclusively utilised to complete customer’s ordered bathroom hardware delivery, resolve product related enquiries, process returns and aftersales requests submitted by purchasers. Personal information will never be leased, resold or shared for unrelated commercial marketing without explicit written customer consent.

Limited delivery related address information may be shared with contracted third-party domestic courier firms solely to complete hardware parcel delivery, couriers are bound by independent data confidentiality agreements.

4. Fixed Data Retention Time Limits (Clear Time Bound For Compliance)

• Full order billing, delivery address and transaction documentation: stored for 7 full calendar years counting from the date of order final completion
• Customer service conversation, enquiry and aftersales communication logs: retained for 12 months after the last interaction between both parties
• Non-essential temporary website cookie browsing data: automatically erased after 30 consecutive days from user’s site access date
• Unprocessed abandoned cart user temporary information: cleared automatically after 60 days with no follow-up commercial outreach

5. Personal Data Rights For All Users

All customers hold statutory rights to submit data access request, personal detail amendment request or full personal data deletion request by official company email. The firm will respond and complete relevant adjustment work within 30 working days after receiving formal written customer application sent to the listed business contact mailbox.

6. Information Security Protection Rules

We adopt industry standard encrypted storage measures to secure all stored customer personal and order data. Internal employee access to confidential user information is restricted via graded account permission management to prevent unauthorised browsing, copy or leakage of personal records.

7. Policy Revision Clause

The company reserves the right to adjust content of this privacy policy in line with updated local legal requirements. All revised policy text will be directly published on this dedicated page without separate individual user notification.