Shipping & Delivery Policy
1. Policy Overview & Effective Date
This shipping and delivery policy applies to all physical bathroom hardware, cabinet fittings and wall mounted hardware ordered via PENINSULA BATHROOMS LTD official website. This policy takes immediate effect upon publication and applies to all new and pending customer orders.
2. Delivery Coverage Area
Standard delivery service covers mainland United Kingdom. Additional surcharges apply for remote UK highland and island postcode zones, all extra delivery fees will be displayed clearly at checkout before order confirmation.
3. Dispatch & Standard Delivery Times
- Goods will be dispatched within 1–3 working days after order confirmation and payment completion.
- Standard mainland UK delivery takes 3 to 7 working days after courier collection of parcels.
- Public holidays and unforeseen courier operational delays may extend transit time temporarily.
4. Delivery Cost Calculation
Delivery charges are automatically calculated during checkout based on product total weight, package dimension and customer’s delivery postcode. Any free delivery promotional terms will be specified clearly on relevant product or campaign pages.
5. Parcel Receipt & Inspection Rules
- Customers are required to check outer packaging for visible damage when receiving parcels.
- Any damaged packaging or broken hardware items must be notified via official support email within 48 hours after delivery.
6. Failed Delivery & Redelivery Terms
In cases of undeliverable parcels caused by inaccurate delivery address, unavailable recipient or missed courier appointment, any incurred redelivery fees shall be payable by the customer. Returned undeliverable goods will be stored for 30 days; unclaimed items after this period will follow relevant stock processing rules.
7. Policy Updates
PENINSULA BATHROOMS LTD reserves the right to adjust delivery terms and fee rules in accordance with courier cost changes and local trade requirements. Updated policy content will be published directly on this page without individual customer alerts.